Troubleshooting

Start with the first place the information goes missing: the music player, Fiji, Discord, or the website. That makes the next step much clearer.

Fiji doesn’t see the song

Check the selected provider and make sure the song is actually playing. For a browser, install Music Bridge, run Settings → Connect browser, and reload the music tab. Pause other music tabs while testing.

If a desktop player works but its website doesn’t, check the browser connection rather than reinstalling the desktop music app. Browser Bridge setup.

Browser messaging error

An error pointing at chrome.runtime.sendMessage can occur when an old tab still has extension code from before a reload or update.

Reload the music tab once. If needed, reload Music Bridge and open Settings → Connect browser in Fiji. Keep the extension’s unpacked folder in place.

If it still fails, collect the full red error text, browser name, bridge version, client version, and music site. The code line alone doesn’t tell us why the message failed.

Discord still shows idle

If Fiji already shows the correct track, check the Discord desktop app and Fiji’s presence setting. Confirm that Discord activity sharing is enabled. Report any Discord error code Fiji displays.

If Fiji is also idle, return to provider detection first. Discord presence documentation.

Album art is missing or blurry

Check the same song inside Fiji, on Discord, and in Living Room if you use it. Update Fiji and Music Bridge where applicable, then try the track again.

Report the exact track URL and which surfaces are affected. For YouTube Music, say whether you’re playing the audio version or a music video. A screenshot alone may not identify the exact source image.

Setup won’t finish

Download the current installer from your account and keep the complete error. The message may identify an HTTP response, DNS issue, secure-connection failure, proxy, or timeout.

Check that your connection works and that Windows has the correct date and time. If you use a proxy, VPN, or managed network, mention that in the report. Don’t disable antivirus protection, erase your installed files, or delete your Windows account as a first step.

My profile hasn’t changed

Open the profile dashboard and use Refresh from Discord. If asked to reconnect Discord, complete that step with your linked account. Website identity refreshes are periodic, not instant.

For activity, check that the profile is published, sharing is enabled and saved, and the desktop client is running and signed in. Profile documentation.

Send a useful report

Include:

• What you expected and what happened instead.
• Your Fiji version and Music Bridge version, if used.
• Provider, browser or desktop app, and the song link.
• The full error message and a screenshot of the affected area.
• The steps that make it happen again.

Never send passwords, login codes, payment card details, or authentication tokens. Contact support@fijiclient.com for account-specific help, or ask general setup questions in the Fiji Discord.